Planning a trip

To avoid nasty surprises while on vacation, read these instructions before booking a trip. 

Note that in cases of bankruptcy you are protected if you make payment by card directly to the merchant in shop or online. You are not protected if you use the invoice payment facility on your credit card.

In case of a bankruptcy, contact your bank for instructions.

Golden rules for online booking:

  • Read the terms and conditions carefully, including the small print.
  • Make sure everything is in writing, if possible.
  • Keep all receipts and other related documents.
  • Before accepting a purchase, check what it is that you are purchasing. 
  • If you cancel your trip, read the terms and conditions before doing so and always request a cancellation confirmation from the merchant.


In case of any problems, always first contact the merchant to try and solve the matter.

Quick links

Online shopping