Travelling

Payments abroad are just like payments at home. The same golden rules apply when travelling:

  • Always protect your PIN when making a payment.
  • Make sure you can see your card the whole time when making a payment.
  • When travelling abroad, it's a good policy to take more than one card with you. If one is lost or stolen, you won't be left without.
  • Regularly check that you still have your cards. Do not keep all your cards with you. Leave some in a secure place such as a hotel room safe. Leave all unnecessary cards at home when travelling (library cards, loyal customer cards, etc.).

 

Other things to consider:

  • Check the amount before accepting a payment. Save all transaction receipts so that you can check your card statement against them. Always ask for a receipt even if the payment transaction fails. In case of questions regarding payments, contact your bank immediately.
  • Note the effect of currency exchange rates: because of day-to-day changes in exchange rates, the amount charged on your card may be different from that calculated on the date of the purchase. Stores may offer you the opportunity to make payment in euros instead of the local currency. By accepting the payment in euros, you are also accepting the exchange rate used by the merchant, which may be disadvantageous to you.
  • Charges may be applied to card payments abroad. Check with the merchant to see whether they charge a service fee for card payments. Also check the terms and conditions of card use and invoicing from your bank.
  • Save the contact number(s) of the card blocking service(s) of your card(s) in your phone before travelling abroad. 

 

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