Phishing and scams

When online, you may come across scams or offers that warrant caution.


The term ‘phishing’ refers to e-mails or fake websites aiming to get you to submit your online banking IDs or payment card details. If you do so, the scammers will attempt to gain access to your bank account or to make purchases online using your card of funds. Phishing attempts are highly diverse in nature and they change all the time.

Typical features:

  • You receive an unsolicited and unexpected e-mail message.
  • You do not recognize the sender or the sender's e-mail address.
  • The sender may seem like a reliable party such as a bank or a credit card company.
  • The message may not be addressed to you personally.
  • The message is written in bad Finnish or English.
  • The message may warn you about a security threat or a technical fault that requires immediate action.
  • The message may promise you a cash windfall or threaten to shut down your account.
  • The message has a link or URL taking you to a page where you are asked to enter confidential details. 


Only criminals will ask for your online banking IDs or card details by e-mail!

Your PIN is not needed for cancelling your card. Neither your bank nor the authorities will ever ask you for your card number or PIN by e-mail or on the phone.

If you have disclosed your online banking IDs or card details to an unknown party, cancel the card or the IDs and contact your bank immediately.

 »Card blocking service contact numbers

Lottery wins and prizes

You may come across messages informing you that you have won a large amount of money or a prize such as a cruise. These messages ask you to submit your card number for instance for the purpose of verifying your age or of crediting the sum won to your account.

Use common sense: winning a life-changing prize is extremely unlikely, and even more so if you have not actually participated in a lottery or prize draw.

An offer you can’t refuse

There are also attractive offers online where you are promised something for free or very cheaply, ‘no strings attached’. Never accept an offer before reading all the terms and conditions attached to it.

Be very cautious of any and all attractive offers and information you may find online or by e-mail. If it sounds too good to be true, it probably is. Read all the terms and conditions of the offer, including the small print.

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