Online shopping

Card is a safe method of payment in online shopping as long as you exercise the same care as in other shopping.

Watch a video produced by the Finnish Communications Regulatory Authority

 »Guide to safe online shopping (in Finnish)

Golden rules of online shopping

  • Never send your card number, PIN or any other card information to anyone by e-mail.
  • If you are not buying anything, do not submit your card details.
  • Never send your card details in response to an e-mail message about a supposed surprise lottery win or prize.
  • If you use your card to buy a continuous service over the Internet (such as virus protection software), find out how you can stop that service and recurring charges related to it. You should do that prior to making the payment.
  • Save all documents related to the purchase. They may be needed to establish the terms and conditions of the sale or to prove that you have paid for the goods.
  • Some online shops outside of Europe may request a copy of your card and passport by fax in order to ensure that the order is being placed by the actual cardholder. Never send your card details in an unencrypted e-mail. If you do not supply these details, the shop will probably not ship your order.
  • Whenever possible, do your online shopping at sites that use full authentication (Verified by Visa / MasterCard Secure Code).
  • If the website does not support full authentication, make sure the data transfer is appropriately protected.  Check that there is an icon of an unbroken key or locked lock at the bottom of your browser window and that in the address bar the URL begins with https:// instead of http://.
  • Be very cautious of any and all attractive offers and information you may find online or by e-mail. If it sounds too good to be true, it probably is.


Also note that online payments have to be separately activated for some cards. Banks have different policies on this.